Factotum is all about delivering measurable outcomes that make organisations successful!
We’re a multi-disciplinary consultancy that specialises in delivering digital products and services with a focus on great customer experiences!
If you would like to talk about a project please use this form to arrange an informal chat.
We specialise in user and contextual research, collaborative workshops, participatory design, business strategy and consulting, digital branding & identity, service design, product design, customer and colleague experience design, visual design, user interface design and full stack engineering using a wide range of technologies.
We have a global reach with rosters of designers, researchers, developers and subject matters experts in the UK, EU, USA, UAE, India, Hong Kong & China and Australia.
In the beginning…
Factotum was founded by Peter Fossick in 1996 in Hong Kong to meet the growing demand for web services and digital business solutions. Factotum has been through various iterations and is continually evolving it’s offering and services as we identify and anticipate changes in technology, market trends, user’s behaviour and business practices.
Peter has a wealth of experience having been the Service Design Programme Director at IBM, Director of Strategy at Boston Consulting Group – Digital Ventures, and a Director of Strategy and Creative Director Publicis Sapient.
Peter is passionate about design, innovation and enterprise. He is the founder of the DesignOps Global Network, a founder of the Service Design Network National Chapter (Ireland), a successful angel investor in the USA and UK and he speaks all over the world about Innovation, Service Design and Business Strategy. Please take take a look at his Linkedin profile here.