SERVICES: Service Design, UX and UI
NEED: To develop a B2C web site that provided product information to customers a means to access and purchase insurance services.
SOLUTION: Factotum held a series of discovery workshops with customers and stakeholders to gain an understanding of what they required from the website. We then developed several concepts and tested them with customers and employees using functional interactive mock-ups. We developed a Beta version to test the site’s interoperability backend databases as well as ensure the site was secure. Factotum were able to deliver the final site within budget and on time.