We came across this piece by Toby Cosgove about the transformational impact of designing Healthcare services and we wanted to share it.
Service Design has been delivering transformation in healthcare using design processes that have been pioneered in the UK. Here at Factotum we’ve been evangelising Service Design since 2006. We use holistic approaches to transform service ecologies and their touchpoints by finding where the pain points are located in complex service systems. We use proven methods and techniques to research, design, prototype and test services (Yes you can prototype services!) and we endeavour to deliver great experiences for stakeholders. To find out more about Service Design we recommend the Design Council’s Guide to Service Design on their website or contact us for an informal chat.
“The latest medical breakthrough hasn’t gotten much press, but it’s changing medicine even as we speak. It’s the dawning realization that healthcare is not about how many patients you can see, how many tests and procedures you can order, or how much you can charge for these things. The breakthrough is the understanding that healthcare is a value proposition, which means getting patients the right care, at the right time, in the right place. It’s a matter of focusing on outcomes and cost, so that more Americans will start getting what they pay for in healthcare dollars.” Read the article here on LinkedIn