CLIENT: Telia (Hong Kong)
SECTOR: ISP and Telecommunications
SERVICES: Service Design, Branding, Web and Digital Media Design.
NEED: To develop a suite of Internet Services for business clients.
SOLUTION: Factotum worked with Telia to identify the needs of business clients seeking ISP services. Factotum created a service blueprint, system architecture, value proposition and business model using a ‘Co-Design’ approach in an innovation workshop with clients. Using lo-fidelity ‘Paper-Modeling” we were able to create customer centric intuitive GUI and dashboard for a suite of web-based tools that could be driven by clients.
Clients felt empowered and were able to select from a range of services, dedicated network capabilities, broadband services, web servers and data warehousing and cloud services.
