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Factotum is a strategic consultancy that applies Service Design, Lean Start-Up and Agile approaches to deliver digital transformation
  • Home
    • About Us
    • Privacy Policy
  • News
  • Services
    • Digital Strategy
    • Innovation Workshops
    • User Research
    • Service Design (SERVD)
    • Experience Design (UX)
    • Interaction Design (UI)
    • User Testing
    • Agile and Lean UX
    • Design Thinking
    • Design Tools
  • Project Experience
    • CLEF – No more passwords
    • eziCONEX
    • GRDI – Digital Strategy for the UAE
    • New World Cyberbase
    • Plum – the Internet of Things (IoT)
    • Standard Chartered Bank
    • Swiss Privilege
    • Telia
    • WilliamHill Online
    • Winterthur
  • Contact Us

Tag: SERVD

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Project Mangament
Service design workshop with Peter Fossick
19

Jan

2016

Service Design and Venture-as-a-Service

Service Design (SERVD) is the application of range of established and new design tools that are used to identify, define and optimise systems, touchpoints, people’s roles and…

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News and Blog

  • TEDx Reset – Why Robots Need To Dream
  • DevOps meet DesignOps
  • Factotum’s Pete Fossick Talks ‘Service Design’

Blog Archive

RSS UX Design News

  • Investigating the designer’s aesthetic-accessibility paradox December 7, 2019
    Accessibility and Aesthetics do not have a Linear RelationshipI stumbled across an article on medium last week from the UX movement. The content was describing the paradox of Accessibility and Aesthetics.Although I enjoyed reading this, I found my self disagreeing with the paradox the writer is expressing, and wanted to mention that we, designers, have […]
    Costa Alexoglou
  • Website accessibility and UX: how are they related? December 7, 2019
    Accessibility has a great impact on user experience (UX). Creating an accessible website ensures that people, regardless of their physical or mental limitations, can obtain the information they need and communicate with your organization like the rest of the world.Why Accessibility is More Important Today than EverWith internet technology becoming mainstream, making your fully accessible is more […]
    David Gevorkian
  • Common mistakes in CRM UX and how to solve them December 7, 2019
    Three out of four consumers say that they have spent more money with a company which provides a positive customer experience!So it should come as no surprise that Customer Relationship Management (CRM) systems have now become an integral part of day-to-day operations of the world’s biggest corporations. It is evident that this system is the […]
    Bansi Mehta
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