TEDx Reset – Why Robots Need To Dream

Peter Fossick, of Factotum was recently invited to talk at TEDx Reset about ‘Why Robots Need to Dream’. We’ve posted a link to the video here, in which Peter talks about the selling of technology of Utopian futures that often have social, economic and cultural impacts that favour the few while penalising not only the […]

DevOps meet DesignOps

Factotum’s Pete Fossick recently spoke at the Service Design Global Conference in Madrid where he discussed service design, agility and the emergent field of design operations (DesignOps or DesOps) and how they are part Design 4.0 – an emerging approach to designing for Industry 4.0. A brief history of design… Design 1.0 was paper and […]

Factotum’s Pete Fossick Talks ‘Service Design’

In the latest issue of Touchpoint, Editor-in-Chief Jesse Grimes caught up with me to learn about the opportunities afforded to me as a service designer and to hear my thoughts on where service design education should be heading.  As the Service Design Program Director at IBM and the founder of the IXSD Academy in London, […]

The Design Trifecta

Recent research from the Design Council and other sources indicat that 51% of service design projects do not get implemented. Design groups can fall into the trap of telling business  high level strategic stories using overly complex assets that present a nirvana. They do not get implemented because they lack testing with users, fail to […]

Waterfall, Agile and Wagile

In the past two years here at Factotum we have started to use a leaner design and implementation process as part of an integrated strategic design and innovation methodology that is referred to as WAgile. In the past there was a focus on phased approaches to design and implementation called Waterfall, where the phases of research, framing, insights, […]

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