TEDx Reset – Why Robots Need To Dream

Peter Fossick, of Factotum was recently invited to talk at TEDx Reset about ‘Why Robots Need to Dream’. We’ve posted a link to the video here, in which Peter talks about the selling of technology of Utopian futures that often have social, economic and cultural impacts that favour the few while penalising not only the […]

DevOps meet DesignOps

Factotum’s Pete Fossick recently spoke at the Service Design Global Conference in Madrid where he discussed service design, agility and the emergent field of design operations (DesignOps or DesOps) and how they are part Design 4.0 – an emerging approach to designing for Industry 4.0. A brief history of design… Design 1.0 was paper and […]

Factotum’s Pete Fossick Talks ‘Service Design’

In the latest issue of Touchpoint, Editor-in-Chief Jesse Grimes caught up with me to learn about the opportunities afforded to me as a service designer and to hear my thoughts on where service design education should be heading.  As the Service Design Program Director at IBM and the founder of the IXSD Academy in London, […]

Service Design Playbooks

In an ever more complex world, with seismic shifts in the way we work and live, there is increasing demand for new approaches to the way design as we transform business and industry. Developments in previously disjointed fields such as artificial intelligence, big data, cognitive computing, the internet, IoT and mobile are all conflating and […]

The Many Different Flavours of Design Thinking

Design Thinking has been around for a while and many design groups, consultancies and organisations have developed their own ‘flavour’ of design thinking to meet their particular design needs. It’s interesting to see how this design thinking as a methodology and practice has evolved and been honed to be adapted to different contexts. As a Design […]

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