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Factotum is a strategic consultancy that applies Service Design, Lean Start-Up and Agile approaches to deliver digital transformation
  • Home
    • About Us
    • Privacy Policy
  • News
  • Services
    • Digital Strategy
    • Innovation Workshops
    • User Research
    • Service Design (SERVD)
    • Experience Design (UX)
    • Interaction Design (UI)
    • User Testing
    • Agile and Lean UX
    • Design Thinking
    • Design Tools
  • Project Experience
    • CLEF – No more passwords
    • eziCONEX
    • GRDI – Digital Strategy for the UAE
    • New World Cyberbase
    • Plum – the Internet of Things (IoT)
    • Standard Chartered Bank
    • Swiss Privilege
    • Telia
    • WilliamHill Online
    • Winterthur
  • Contact Us

Tag: CX

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Customer Experiences
Open-Text Analysis helps Finnish Lottery Company
08

Feb

2016

Open-Text Feedback

Veikkaus the Finnish lottery, betting, and online gaming company has over 2.2 million regular customers. Veikkaus use the Etuma Feedback Categorizer (EFC) to analyse open-text feedback from multiple feedback…

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