Open-Text Feedback
Veikkaus the Finnish lottery, betting, and online gaming company has over 2.2 million regular customers. Veikkaus use the Etuma Feedback Categorizer (EFC) to analyse open-text feedback from multiple feedback…
UX Design News
- How to design an app using emotion analysis — a case study December 9, 2018Traveling by plane is a part of modern life. However, being 30,000 feet up in the sky can trigger a mixture of emotions, from excitement to boredom and fear.I love the way an effective app can interact with and shape human emotions. Surprisingly, I’ve never seen a mobile app that truly helps people with the complicated […]Yunhan Fang
- Stop asking for/providing multiple solutions December 9, 2018Stop asking for (and providing) multiple solutionsPhoto by AP x 90 on UnsplashI started my career in a good old fashioned advertising agency almost 12 years ago. It was the norm, on basically any project, to provide (and get asked for) about 3 different options. Let me tell you why this should stop.To be fair, this trend […]Rubens Cantuni
- Can you be yourself at work? December 9, 2018Be yourself — at work?Contemporary authenticity for design, technology, and business professionals“We are at our most productive and creative when we are happy and being ourselves at work”, writes the founder of Virgin Group, Richard Branson in his blog in April 2018.It is hard to argue against that. Yet, if you are anything like me, you find there is […]Lauri Lukka