Open-Text Feedback
Veikkaus the Finnish lottery, betting, and online gaming company has over 2.2 million regular customers. Veikkaus use the Etuma Feedback Categorizer (EFC) to analyse open-text feedback from multiple feedback…
UX Design News
- UXer’s guide to the acronym galaxy April 24, 2019AOV, LOE, KPI, NPS and other metrics every UXer needs to know.Photo by Jason Leung on UnsplashIn case this is useful for any other UXer out there, I wanted to share this list I compiled for myself- it’s been a handy reminder as someone who works in UX in a very large organization. An extra perk I’ve […]Danae Paparis
- Discovery of the Uncanny Valley April 24, 2019In The Power of Familiarity in Design: Skeuomorphic Triggers and Personified Machines, I explored and concluded how introducing familiar attributes to a new concept can provide the following three benefits:Hint and trigger users: When a technology is new and alien to users, familiar attributes could hint its function and trigger these users to take an action.Manage […]Takuma Kakehi
- Apple Pay: a story of two users April 24, 2019I am an early adopter. I always have been. Before I had control over purchases (high school) I would spend a lot of time trying to…Continue reading on UX Collective »Aaron Cecchini-Butler