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Factotum specialises in digital product and service design. We use design thinking and service design to design great digital experiences.

We develop insights by working with your customers, users and employees to design innovative ways to help serve and support your people in their daily lives by identifying their needs, behaviours and goals in using digital products and services. We translate these into new services and product offerings.

Using participatory design practices, Factotum works with business teams to build the services, cultures and systems needed to deliver and sustain innovative services and products.

We provide the following services: