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Factotum specialises in Service Design and Experience Design as part of integrated design strategy to identify new opportunities areas.

We develop insights and design innovative ways to help serve and support your customers in their daily lives by identifying their needs, behaviours and goals and we translate these into new services and offerings using design thinking.

We use a suite of proven design methodologies, tools and skills to develop new services, businesses, ventures and CX. Using co-design and participatory design methods Factotum works with business teams in medium-sized and large organizations to build the services, cultures and systems needed to deliver and sustain innovative services and products.

We provide the following services:

User and Contextual Research

Service Design

UX Design

UI Design

Usability Testing

Innovation Strategies


For an informal and confidential discussion of your design and innovation needs please contact us directly.