TEDx Reset – Why Robots Need To Dream
Peter Fossick, of Factotum was recently invited to talk at TEDx Reset about ‘Why Robots Need to Dream’. We’ve posted a link to the video…
DevOps meet DesignOps
Factotum’s Pete Fossick recently spoke at the Service Design Global Conference in Madrid where he discussed service design, agility and the emergent field of design…
Factotum’s Pete Fossick Talks ‘Service Design’
In the latest issue of Touchpoint, Editor-in-Chief Jesse Grimes caught up with me to learn about the opportunities afforded to me as a service designer…
Service Design Playbooks
In an ever more complex world, with seismic shifts in the way we work and live, there is increasing demand for new approaches to the…
The Many Different Flavours of Design Thinking
Design Thinking has been around for a while and many design groups, consultancies and organisations have developed their own ‘flavour’ of design thinking to meet…
UX Design News
- Artificial (Affective) Intelligence February 15, 2019Why we should teach machines to help us privately reflect instead of publicly read our minds.“She should smile more.”“He just doesn’t seem like he cares.”I’ve got bad news. None of us are very good at interpreting how other people are feeling. And we’re even worse at consistently labeling those feelings. Yet tech firms have been falling all over […]Josh Lovejoy
- What I wish I’d known about designing conversational UIs February 15, 2019If there’s one lesson that has been validated in every conversational UI product I’ve worked on, it’s that building the interaction is just the beginning. Testing and iterating are the most time-consuming and headache-inducing (but worth the effort!) parts.Here is what I wish I’d known about the design process:Build with a clear objective.This is a perfect example […]Diana Lee
- Defining your User Research philosophy February 15, 2019Why are you a user researcher?Questioning and exploring your beliefs as a user researcher can be extremely important, as it can help you develop your philosophy of user research. This helps you understand and articulate what you interpret are the best approaches to user research, and why you are a user researcher. Examining your thoughts […]Nikki Anderson