CLIENT: Fire Protection Association SECTOR: Health & Safety/Business Services NEED: To develop e-learning and courseware featuring 120 hours of video. To develop an application that enabled the video to be delivered via the internet. SOLUTION: Factotum identified touchpoints in a service ecology that consisted of different and diverse technology platforms that the FPA’s client base used; from networked PCs to tablets. Factotum used PHP and a bespoke CMS to deliver HTML5, CSS3 and AJAX for adaptive web content to run on desktop and mobile devices. Video content was delivered using MPEG4. Users are able to use a dashboard to access content that was intuitive to use to engage with instructional video, rich content and e-learning modules featuring quizzes and tests. SERVICES: Service Design, Graphic and Communication Design, Web and Digital Media Design.