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  • How the telecom industry can save itself with UX? November 20, 2019
    In the last decade, telecom businesses have undergone huge changes due to digitization. The core usage of voice and text services have reduced as social media platforms have presented diversified opportunities for people to connect with each other. A slew of new, upcoming and innovative digital devices as well as over-the-top (OTT) software and applications […]
    Bansi Mehta
  • The “error” in trial and error — the need for service design techniques November 20, 2019
    The “error” in trial and error — the need for service design techniquesFor years Capital One has been attempting to transfer its consumer banking services to digital user experiences. Its latest move has been to open several Capital One Cafés, part WeWork concept and part Starbucks concept, without the look and feel of a traditional bank.Capital One, […]
    Steven J. Slater
  • What animation taught me about UX design November 20, 2019
    An animation is a process of making movies with drawings, computer graphics, or photographs of static objects, where animator creates multiple images, known as frames, which give an illusion of movement called animation when displayed in rapid sequence.Animation magic and realityAnimation is one the most magical worlds you could think of, yet animators are crazy to […]
    Giedre Kazlauskaite
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