TEDx Reset – Why Robots Need To Dream
Peter Fossick, of Factotum was recently invited to talk at TEDx Reset about ‘Why Robots Need to Dream’. We’ve posted a link to the video…
Factotum’s Pete Fossick Talks ‘Service Design’
In the latest issue of Touchpoint, Editor-in-Chief Jesse Grimes caught up with me to learn about the opportunities afforded to me as a service designer…
Service Design and Venture-as-a-Service
Service Design (SERVD) is the application of range of established and new design tools that are used to identify, define and optimise systems, touchpoints, people’s roles and…
The Medical Breakthrough Nobody’s Talking About
We came across this piece by Toby Cosgove about the transformational impact of designing Healthcare services and we wanted to share it. Service Design has…
iXDA in Amsterdam – FEB ’14
“Interaction14 will be held in Amsterdam from 5 to 8 February 2014. Four days of presentations and workshops with unique opportunities to share your point of view and…
UX Design News
- Three suggestions for “newbie” product designers September 23, 2018Recently, prospective students and new grads from my program, CMU (Carnegie Mellon University), reached out to me as they are interested in my experience so far working as a product designer (software product design).Reflecting on my practice, I came up with three suggestions for the new product designers — or those who think about becoming product designers.1. Design […]Lu Chen
- The true ROI of UX: B2B redesign case studies September 23, 2018User-centered design isn’t just about creating a great experience for customers — it’s also a smart business move.In our previous article “The True ROI of UX: Convincing the Executive Suite,” we talked about how to persuade company executives on the ROI of UX, and how to illustrate the value of UX in increasing business KPIs. In this second […]Miklos Philips
- How does Headspace hold up with usability heuristics and accessibility? September 23, 2018In UX design, usability is the ease of use of an interface, or how easily a person can learn and use the product. How can we evaluate the usability of a product objectively? From 1990–94, Jakob Nielsen developed broad rules of thumb known as heuristics that should be considered when objectively evaluating interaction design. These […]Mike Berina