The Design Trifecta
Recent research from the Design Council and other sources indicat that 51% of service design projects do not get implemented. Design groups can fall into…
Open-Text Feedback
Veikkaus the Finnish lottery, betting, and online gaming company has over 2.2 million regular customers. Veikkaus use the Etuma Feedback Categorizer (EFC) to analyse open-text feedback from multiple feedback…
Trend watching
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