The Design Trifecta
Recent research from the Design Council and other sources indicat that 51% of service design projects do not get implemented. Design groups can fall into…
Open-Text Feedback
Veikkaus the Finnish lottery, betting, and online gaming company has over 2.2 million regular customers. Veikkaus use the Etuma Feedback Categorizer (EFC) to analyse open-text feedback from multiple feedback…
UX Design News
- Investigating the designer’s aesthetic-accessibility paradox December 7, 2019Accessibility and Aesthetics do not have a Linear RelationshipI stumbled across an article on medium last week from the UX movement. The content was describing the paradox of Accessibility and Aesthetics.Although I enjoyed reading this, I found my self disagreeing with the paradox the writer is expressing, and wanted to mention that we, designers, have […]Costa Alexoglou
- Website accessibility and UX: how are they related? December 7, 2019Accessibility has a great impact on user experience (UX). Creating an accessible website ensures that people, regardless of their physical or mental limitations, can obtain the information they need and communicate with your organization like the rest of the world.Why Accessibility is More Important Today than EverWith internet technology becoming mainstream, making your fully accessible is more […]David Gevorkian
- Common mistakes in CRM UX and how to solve them December 7, 2019Three out of four consumers say that they have spent more money with a company which provides a positive customer experience!So it should come as no surprise that Customer Relationship Management (CRM) systems have now become an integral part of day-to-day operations of the world’s biggest corporations. It is evident that this system is the […]Bansi Mehta