The Many Different Flavours of Design Thinking

Design Thinking has been around for a while and many design groups, consultancies and organisations have developed their own ‘flavour’ of design thinking to meet their particular design needs. It’s interesting to see how this design thinking as a methodology and practice has evolved and been honed to be adapted to different contexts. As a Design […]

The Design Trifecta

Recent research from the Design Council and other sources indicat that 51% of service design projects do not get implemented. Design groups can fall into the trap of telling business  high level strategic stories using overly complex assets that present a nirvana. They do not get implemented because they lack testing with users, fail to […]

React.js

React is a JavaScript library for creating user interfaces by Facebook and Instagram. Facbook built React to solve one problem: building large applications with data that changes over time. There are a number of frameworks out there including Angular, Node and Bootstrap (amongst others).  I’ve been talking to a few people about React (sometimes styled React.js or […]

Open-Text Feedback

Veikkaus the Finnish lottery, betting, and online gaming company has over 2.2 million regular customers. Veikkaus use the Etuma Feedback Categorizer (EFC) to analyse open-text feedback from multiple feedback channels such as contact centres, web forms, and surveys. EFC provides key decision making information for the continuous development of customer services, products, and marketing campaigns. Using open-text feedback to […]

Waterfall, Agile and Wagile

In the past two years here at Factotum we have started to use a leaner design and implementation process as part of an integrated strategic design and innovation methodology that is referred to as WAgile. In the past there was a focus on phased approaches to design and implementation called Waterfall, where the phases of research, framing, insights, […]

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